Thank you for taking the time to read our terms and conditions. As a small, family owned shop we pride ourselves on providing a personal experience in our store and want to make sure you get the best out of your visit. If in doubt, sing out – we’re happy to answer your questions.
Online store and delivery
Returns and refund policy
Because we deal with fresh food, we are unable to accept returns. However, if what you’ve purchase doesn’t meet your expectations feel free to let us know with as much detail as you can and within seven days of purchase. We will happily refund or replace your purchase if there is something wrong with it, however, this is done at our discretion and in accordance with the Australian Consumer Protection Legislation.
Placing orders in store
We accept orders via phone, email and in person. In some cases, for larger orders, we will ask for a deposit. This deposit will be forfeited if the order is not picked up or cancelled at late notice. Please allow one week’s notice for any cooked items. If you fail to pick up your order on time we reserve the right to release it for sale.
Vouchers and online codes
Hard copy vouchers are available in store for gifts or donations. They must be redeemed before the expiry date and cannot be exchanged for cash. Online codes are valid for a set period. We reserve the right to withdraw a code or voucher at any time (unless paid for up front).
We take Christmas orders from early November until about December 20 or until sold out. Each order will have a corresponding number. It’s important that you retain this number for pick up and if you need to make any changes. The three days leading up to Christmas are extremely busy for us so you might have to wait while we serve other customers before getting to your order. But rest assured, we’ve worked hard to make sure your Christmas food is top quality.
Allergies and intolerances
Ingredients in our meals are listed on the packaging. Our meals are made on site using minimal ingredients. We can tailor our meals to your needs. Please talk to us if you require something to be gluten free, low GI, FODMAP, low fructose or free of a specific ingredient.
Once food leaves our premises it is your responsibility to refrigerate it below 5degC, as per the cooking instructions. While the instructions we provide are conservative, it is your responsibility to ensure your food is heated correctly. Best before dates are also conservative – food is still fine to eat on the best before date. Our fresh food and meals can be frozen, however, the quality may diminish upon thawing.
Products and Prices
We do our best to maintain steady prices, however, they are subject to immediate change due to fluctuating wholesale prices. We reserve the right to make these changes without notice. The website will display the core products and prices at all times. However, short-term or one-off products that are sold in store, won’t necessarily be displayed online. If you’d like to know if or when a product will be in stock please contact us directly.
We are open to any feedback and would prefer to deal with it in person. It’s important to note that while we do our best to engage our suppliers and prepare the produce to a high standard, we can’t control what happens to the product before it enters our premises or after it leaves with you. This is the nature of fresh food. If you’d like to raise something with us please drop in and talk to Ben directly, over the phone, or at email@example.com.
Website, social media and newsletter
Our website, newsletter and social media channels are a brochure for our store and intended for general use only. The content for all is subject to change at our discretion. Please refer to our Terms and Conditions and Copyright and Privacy policies for more information.